Stepping Back
In today's market technical expertise is a given; satisfaction is not.
Clients want lawyers to be trusted advisers and not simply deliver legal services. They also want lawyers to be creative. Above all, they need their lawyers to be on top of their game when dealing with clients.
In order to achieve this, firms are giving greater support to lawyers to develop their ability to take time to listen, interact personably and take a step back to see issues in their correct perspective.
The right attitude, high motivation and complementary soft skills can be achieved or enhanced with the right coaching and mentoring.
Outside Insight use the GROW model of coaching: Goal setting, Reality testing, Option reviewing and establishing What is to be done, When it is to be done and the Will to do it. More specifically:
- We help lawyers put personal and professional attitudes, behaviour and goals in a wider context. We help them think through appraisal-related or other issues and challenges that might nullify their motivation;
- We explain at each critical stage of their career the changes they can expect and how they can best adapt to them. Our publication ‘The Life Cycle of the Lawyer’ outlines the particular challenges facing lawyers at the key transitional points of their career, and how we can assist guiding lawyers through these challenges;
- We help hone or refresh lawyers’ complementary skills (such as business development), and coach them in areas that are crucial to the firm's competitiveness;
- We help lawyers to prepare and, if necessary, adjust to the fundamental transformation to the way law firms are organised, as a result of the Legal Services Act.
In future, law firms will be open to outside investment and also to non-lawyers being partners in law firms.